Service Toolbox
A workspace for the service desk. Investigate a sample ticket, inspect the evidence, and review the next steps.
Service Delivery
A technician workspace that routes tickets into guided automations for identity, mail, and access work.
- Guided automations for common identity, mail, and access work
- Ticket context stays attached to the run
- Built with the people who close the tickets
Built and deployed with the service desk team; in use across identity, mail, and access work.
Deep Research / Technical investigations
An investigation assistant for incidents and technical questions across identity, endpoint, mail, and operations.
- Investigates across identity, endpoint, mail, and related operations domains
- Ticket and source context stay attached to the run
- Findings arrive cited, ready for a person to verify
Built an investigation assistant that drafts cited findings across the usual operations domains.
Design choices
The investigation stays attached to a ticket. Evidence and proposed next steps are visible before an action is taken, and writeback remains a human decision. The replica lets you inspect that boundary without connecting to the service desk.
Explore a sample
Keeping track of what runs
The Status view brings execution history, estimated time returned, and open follow-ups into one report.