Work
I work at centrexIT, building automation for service and client teams.
AI Automation Engineer
centrexIT · 2025–present
I help design and deliver the automation portfolio: service desk tools, reporting, and AI-assisted workflows. My work includes setting direction, hands-on implementation, and working with the teams who use the tools.
Our team’s process and results are covered in the Rewst case study. The product archive preserves the broader portfolio and its deployment stages.
Field Support Engineer II · Provisioning Lead
centrexIT · 2024–2025 · concurrent responsibilities
I continued owning provisioning while coordinating logistics and supporting field delivery: connecting device preparation, inventory, and onsite engineer readiness.
Provisioning Engineer
centrexIT · 2022–2024
I cleared an inherited 72-ticket backlog within six months and rebuilt SOPs, inventory tracking, and the provisioning process. Automation began in 2023, with deployment and configuration on Immy.Bot and human quality control retained.
The existing portfolio records a reduction in active technician effort from roughly 45 minutes to about two minutes per fresh-machine onboarding path. That measures hands-on work, not total elapsed delivery time.
Service Desk Technician
centrexIT · Joined 2021 · first three months in frontline support
Frontline support before moving into provisioning, with direct exposure to ticket triage, client needs, and escalation paths.