2022 — Turning provisioning around
In this year
Work #
I moved into provisioning after starting in frontline support. The work was highly manual: preparing machines, tracking inventory, managing handoffs, and checking that equipment was ready for the people receiving it.
Recover the backlog #
I cleared an inherited 72-ticket COVID-era backlog within six months. Alongside the queue, I rebuilt SOPs, service-level expectations, inventory tracking, knowledge, and media-sanitization controls.
Learn the whole process #
Doing the work manually exposed the failure points: missing information, configuration problems, inventory movement, and technician handoffs. That operating experience became the basis for the process changes that followed.
Personal timeline #
Spring · My PC build #
May · My workstation #
September · iPhone 14 Pro frustrations #
The iPhone 14 Pro became another upgrade I regretted. I loved the Dynamic Island and the display. The smaller footprint felt good, too.
But my phone got hot and bugged out all the time. I don’t know how much was the hardware, that year’s iOS, or the new interface. I just know the experience wore on me. It’s what sent me looking at a Galaxy Fold in 2023.
December · Pixel Proof #
They just never stick.
